IT Technical Support Specialist

We help businesses worldwide expand their software development operations with our unique offshore model. That's what we do best and it's what we love to do. With 250+ employees across Bangalore, London, Krakow, and Sydney — and 20 new hires every month, we're growing fast and only want the best to join us. Do you think you have what it takes to be a Scaler? Come and join an unstoppable team.

We are looking for an experienced IT Technical Support Specialist who will provide end-to-end technical support to employees, ensure the smooth functioning of IT systems and devices, and help maintain a secure and efficient workplace technology environment.

ROLES AND RESPONSIBILITIES:

• Provide technical support for hardware, software, networking, and user account-related issues.
• Diagnose, troubleshoot, and resolve technical issues across Windows and macOS devices.
• Set up laptops, devices, accounts, and IT assets for new joiners, and maintain the IT asset tracking system.
• Administer and support SaaS applications such as Google Workspace, Slack, Notion, and other business tools.
• Configure and manage JumpCloud MDM, including monthly device patching and endpoint management.
• Perform remote troubleshooting and escalate unresolved issues to the appropriate teams when required.
• Research and implement solutions for software and hardware issues, ensuring all incidents are accurately logged and tracked.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Support infrastructure teams in the planning, design, and delivery of IT solutions.
• Procure hardware and software, coordinate with vendors, and manage service providers.
• Communicate technical solutions clearly to both technical and non-technical stakeholders while managing multiple support requests effectively.

SKILLS AND COMPETENCIES:

• Overall 4-6 years of experience in IT Technical Support, Desktop Support, or IT Administration.
• Minimum 1 year of experience in System Security and Administration.
• Hands-on experience troubleshooting Windows and macOS environments.
• Experience administering Google Workspace, Slack, Notion, and other SaaS applications.
• Practical experience with JumpCloud MDM and endpoint device management.
• Strong understanding of computer hardware, software, networking, and mobile device support.
• Familiarity with remote desktop tools and help desk/ticketing systems.
• Knowledge of ISO 27001 standards is an added advantage.
• Excellent troubleshooting, analytical, communication, and documentation skills.
• Ability to provide clear, step-by-step technical support in both written and verbal communication.

SPECIAL REQUIREMENTS FOR THE ROLE:

• Bachelor’s or Master’s degree in Information Systems, Computer Science, or a related technical field.
• Practical experience in IT technical support and systems administration is highly preferred.
• Good understanding of operating systems including Windows, macOS, and Linux.
• Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
• Ability to collaborate effectively with cross-functional and international teams in a fast-paced environment.