Partner Success Manager

Accelerate your career with The Scalers. We help businesses worldwide expand their software development operations with our unique offshore model. Intrigued? You should be...

We custom build teams of exceptional engineers tailored to the exact technical requirements needed by our partners to deliver their digital and development strategies. This includes a white-label approach to recruiting the best product developers, a tried-and-tested recruitment process, HR and admin support, office set-up and maintenance — as well as ongoing employee wellness and engagement support. What makes our model unique? Ownership! Our partners benefit by having direct workflow ownership of their offshore team. No resource managers, no contractors, no outsourcing, just genuine colleagues in Bangalore! 

Put simply, building teams is what we do best and it's what we love to do. With 300+ employees across Dublin, Krakow, and Bangalore — and over 20 hires a month, we're growing fast and only want the best to join us. 

We’re looking for a highly motivated Partner Success Manager to join our Partner Success team.

Key Responsibilities

• You will be the main point of contact for all our Partners and their first point of escalation
• Manage our Partners’ expectations and align them with our HR and Operations teams
• Manage 2 account executives in charge of logistics and deliverables to our existing Partners
• Coordinate with our HR Director to ensure the continuous performance and delivery of engineering teams within timelines and with expected quality
• Ensure timely and quality reporting both internally and to our Partners
• Revise and optimise our internal processes, create documentation, tools, training sessions -- anything to improve on deliverables as a unit and better align our partner’s needs with our deliverables

Your Profile

• 5+ years of experience in product management and/or Account Management
• Experience reporting to C-level executives
• Ability to prioritize workload and meet tight deadlines, ability to deliver under pressure
• Excellent human relations skills and ability to assist and obtain the support of others
• Ability to manage multiple, ever-changing priorities and situations
• Excellent written and oral communication ENGLISH skills
• Excellent interpersonal skills are non-negotiable in this role
• Experience working in Agencies will be useful, especially if IT or HR driven
• Excellent organizational skills needed to manage over 15 accounts (and growing!)
• Ability to work well in a multicultural team