People Ops Manager

Our Partner is the industry leader in delivering cloud-based services for eLaw. Our market-leading software and services help legal-related organisations conquer their eDiscovery, Litigation, and Admin needs. We do this by providing a powerful SaaS platform with world-class support and engagement teams that help hundreds of law firms across the country manage large data sets, identify relevant information via AI and complex searches, and organise evidence to build compelling arguments to support their clients’ interests. 

Our Partner is venturing into International markets and is opening a new office in Bangalore to meet the growing demand of clients.

As a People Ops Manager, you will manage HR processes, supporting onboarding, employee relations, performance management, and other HR functions. This role is key to maintaining a high-performing engineering team by ensuring smooth HR operations in a technical environment. Strong organizational skills and a passion for people are essential.

ROLES AND RESPONSIBILITIES:

1. Onboarding:

• Coordinate the onboarding process for new engineering hires which includes:
• Providing new hires with relevant information on company culture, policies, and procedures;
• Supporting new employees in getting acclimated with the team and their technical environment;
• Ensuring necessary IT and equipment setups are in place for smooth integration.

1. Employee Relations:

• Serve as a point of contact for our engineers regarding HR policies, procedures, and workplace concerns.
• Facilitate conflict resolution and mediate any employee relations issues, escalating to senior HR or management as needed.
  Maintain confidentiality and professionalism in handling sensitive employee matters.

1. Performance Management:

• Assist in the performance appraisal process, ensuring that functional leads and engineers receive the necessary support and training to evaluate performance effectively.
• Help coordinate regular check-ins and feedback sessions between employees and functional leads.
• Ensure that employees have the resources they need to succeed in their roles and grow professionally.

1. Employee Engagement & Retention:

• Help implement strategies to foster employee engagement, such as team-building activities, recognition programs, and professional development initiatives.
• Conduct exit interviews and analyze feedback to provide recommendations for improving employee retention.

1. HR Administration & Reporting:

• Maintain accurate records for all employees, including new hires, terminations, and change in status.
• Prepare HR reports and share with HR at headquarters in Chicago as needed.
• Ensure compliance with local labor laws, workplace safety regulations, and internal HR policies.

KEY REQUIREMENTS:

• Proven HR personnel with 5 years of overall experience, with at least 3 years in an HRBP role.
• Bachelor’s degree in Human Resources, Business Administration, Engineering, or a related field.
• Prior experience in working with engineering or technical teams.
• Familiarity with HR software (Keka) is preferred.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience working with offshore teams.
• Strong attention to detail and organizational skills.
• Knowledge of employment laws and regulations.