Systems Administrator

Our Partner is an award-winning, independent, research company providing data and intelligence to the financial industry. Investment professionals use Our Partner’s online products to obtain key information for business-critical decision-making. Our Partner’s clients include fund managers, legal firms, institutional investors, financial advisors and placement agents.

Primarily a data company; Our Partner is also a fast-moving fintech with a strong growth record and a worldwide staff base. Owned by our founder, directors and employee shareholders, we care passionately about our customers, brand and the employees that make it all happen.

As a Systems Administrator, you will be responsible for managing data integrations, ensuring swift resolution of any issues that arise and to take initiative to solve 1st and 2nd line system-related queries. 

Roles and Responsibilities:

• Set and monitor access management, change management, and controls within NetSuite. Using roles, permissions, and global permissions to ensure data security with the goal of complying with Segregation of Duties (SoD) audits.
• Key point of contact for 1st and 2nd line systems support, managing JIRA helpdesk support tickets providing end-user support, user access, troubleshooting issues and successfully resolving all tickets in a timely manner. 
• Implement NetSuite to additional subsidiaries and acquired businesses.
• Responsible for the change management and release process of NetSuite.
• Create and execute tests in Sandbox to be utilized prior to upgrades, ensuring all the functionality works as expected and without interruption. 
• Maintain and document configurations and customizations of NetSuite (workflow process maps/ approvals/ Delegation of Authority Matrix (DAM)) – in conjunction with the internal audit team.
• Communicate with the organization on new releases into NetSuite and the potential impacts of those releases. 
• Own and support Master Data Management (MDM) within the NetSuite environment at both group and local level.
• Work closely with the onshore group of NetSuite super-users to continuously improve the user experience.
• Manage month-end close process from an ERP perspective (including documentation of process and communications to end users).
• Maintain up-to-date knowledge of NetSuite functionality, customization, and integration.

Key Requirements for this role:

• Overall 5+ years of experience with a minimum of 3+ years of experience working with  performance of NetSuite administrative functions
• Strong experience in customization of forms, fields, and reports, creating saved searches, dashboards, workflows, employee access management and financial process support.
• Good knowledge and understanding of relational databases and their use in CRM applications. Preferably  in Salesforce, Workday Adaptive, AccessPay, Cloudpay, Cezanne (HRIS) or Snowflake. 
• Understanding of ERP applications and business functional areas for AR, AP, and GL.
• Experience working in project teams using waterfall and agile project methodologies.
• Great communication skills, able to build strong relationships across finance, wider business.
• Experience of subscription-based businesses and associated business processes is an advantage. 
• Forward thinking, self-motivated attitude, able to work both autonomously and as a team.

Our culture and values are

Be Customer obsessed : We exist for our customers. We listen to them and understand their challenges. We design best-in-class data solutions for their success.  

Act with integrity : We build trust through honesty and transparency. We’re committed to doing the right thing for our customers, our company, and each other.  

Own your success :  We’re a high-performance team. We challenge and champion each other in our pursuit of excellence. We never stop learning and strive to become experts in our fields 

Think forward : We lead the industry through innovation. We foster collaboration and creativity to solve our clients’ next challenge and give them a competitive advantage.   

Make an impact :  We drive positive change as individuals, and as a company. We’re passionate about creating a better tomorrow for our industry and our communities. 

Joining Our Partner will give you a fantastic opportunity to work in the most innovative space in an already innovative fast-growing company, rapidly adding achievements to your portfolio and playing a pivotal role in the disruption of private investment markets.